Return & Refund Policy

Table of Contents

  1. Return & Refund Policy Overview
  2. 30-Day Return Policy
  3. Return Conditions
  4. Free Return Process
  5. Order Cancellation Policy
  6. Refund Method & Timeline
  7. Damaged or Incorrect Items
  8. Contact & Support
  9. Additional Resources
  10. Final Statement

Return & Refund Policy Overview

This Return & Refund Policy explains how jolidee.com handles returns, exchanges, cancellations, and refunds for all orders placed through our online store.

At jolidee.com, we are committed to providing a transparent and customer-first shopping experience. Our Return & Refund Policy is designed to ensure that every customer feels confident when purchasing golf apparel and accessories from our store.

This policy follows general U.S. eCommerce best practices and is intended to protect both customers and our business.

30-Day Return Policy

Under this Return & Refund Policy, customers have 30 days from the delivery date to request a return or exchange.

  • ✅ Free returns on all eligible items
  • ✅ Support for both refunds and exchanges
  • ✅ No hidden fees

We aim to create a risk-free shopping experience, making returns simple and convenient.

Return Conditions

To maintain fairness, this Return & Refund Policy applies under the following conditions:

Eligible Items

  • Products in new condition
  • Items that have been lightly used but remain in good condition

Non-Eligible Items

  • Items that are heavily worn or damaged due to misuse
  • Items returned without prior approval

We reserve the right to refuse returns that do not meet these conditions.

Free Return Process

jolidee.com offers a simple and free return process.

Steps to Return an Item

  1. Contact us via email at [email protected]
  2. Our team will review your request within 2 business days
  3. Receive return instructions or a shipping label
  4. Ship the item back to our return address

Return Address

15025 W Windward Ave
Goodyear, AZ 85395
United States

  • Customers are not charged for return shipping
  • Please ensure items are securely packaged

Order Cancellation Policy

This Return & Refund Policy includes the following cancellation terms:

  • Orders can be canceled within 24 hours of purchase
  • After 24 hours, cancellation is not possible if the order has already been processed or shipped

We recommend contacting us as soon as possible if you need to cancel your order.

Refund Method & Timeline

We offer a 100% refund under this Return & Refund Policy.

Refund Details

  • Refund Method: PayPal
  • Refund Amount: Full order value (100%)
  • Processing Time: Within 3 business days after approval

After the refund is issued:

  • Customers will receive a confirmation email
  • Funds typically appear within 3–5 business days, depending on PayPal

Please note that refund timing is controlled by PayPal and is not managed by jolidee.com.

Damaged or Incorrect Items

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect (wrong size, color, or product)

Please contact us immediately.

Under this Return & Refund Policy, we will:

  • Provide a free replacement or full refund
  • Ensure no additional cost to the customer
  • Resolve the issue as quickly as possible

Providing clear photos of the issue will help speed up the process.

Contact & Support

For all inquiries related to this Return & Refund Policy, please contact us:

  • Address: 15025 W Windward Ave, Goodyear, AZ 85395
  • Phone: +1 (623) 935-6102
  • Email: [email protected]
  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

We are committed to responding quickly and ensuring a smooth customer experience.